Complaints Policy
The finance industry is quite complex, sometimes things can turn out unexpected, so here at Top Step Finance, our resolution program has been designed to give everyone concerned a fair hearing with an attempt to resolve all matters in the appropriate forum.
Therefore, if you have an issue or require additional information relating to our processes and conduct please let us know so we can assist where possible and help all parties reach the best possible outcome.
Please direct your inquiry to our complaints department and we will contact you immediately thereafter to resolve your matter as may be required.
Please send us an email at complaints@topstepfinance.com.au and provide the necessary summary details and we will reply within 24 hours. We will endeavor to resolve any issues that may have occurred.
